*3.1客户关系管理(CustomerRelationshipManagement,CRM)
*3.2全面质量管理(TotalQualityManagement,TQM)
*3.3顾客细分(CustomerSegmentation)
*3.4外包(Outsourcing)
*3.5核心能力
*3.6供应链管理(SupplyChainManagement,SCM)
*3.7战略规划(StrategicPlanning)
*3.8业务流程再造(BusinessProcessReengineering,BPR)
*3.9知识管理(KnowledgeManagement,KM)
*3.10使命书和愿景书
*3.11平衡记分卡(TheBlancedScoreCard,BSC)
*3.12作业导向管理
*3.13忠诚度管理
*3.14六西格玛(6σ)
*3.15战略联盟(StrategicAlliance)
*3.16基准管理(benchmarking)
*3.17变革管理计划(ChangeManagement)
*3.18增长战略(GrowthStrategies)
*3.19经济附加值增值分析(EconomicValueAdded,EVA)
*3.20价格优化模型(PriceOptimizationModels)
*3.21开放市场创新
*3.22规模定制(MassCustomization,MC)
*3.23情景设定和突发计划(ScenarioPlanning)
*3.24海外经营
*3.25射频识别(RadioFrequencyIdentification,RFID)